Retention Marketing Manager

New York, NY

Posted: 08/21/2019 Job Number: 13085844
Large, global, experiential, entertainment company seeking a Retention Marketing Manager to join the team in NYC. Do you love music? Are you a Mobile CRM or Lifecycle Management expert? Seeking a Retention Marketing Manager/Sr. Manager to join the team. Seeking a self starter who is passionate about using data to drive customer centricity. This person would own lifetime value for a key segment and be the voice of that base across the organization. You will own the end to end journey of the customer experience and would identify opportunities to engage the customer to drive habitual use of the company app to increase LTV, decrease churn, and drive loyalty. Technical understanding of the skillset of CRM specialists a plus! (mobile push platforms, ESP proficiency, SQL/Tableau) There may be occasional travel to Europe and LATAM.

The retention team is responsible for retaining subscribers via engaging content and experiences that are driven by personalization and discovery. The Retention team manages the optimization of Life Time Value through engaging life-stage and event based communications across multiple channels. They test, learn, measure and monitor what they do with an eye to constantly improve KPIs.
Retention Marketing Manager Job Responsibilities:

" Develop and drive an overarching driver retention and loyalty strategy in conjunction with the Product, Operations, and Engineering teams

" Be the voice and expert of the audience

" Leverage user insights and data to develop the strategy, positioning, and launch framework in order to increase retention

" Continuously optimize and assess the user lifecycle to increase conversion

" Work cross-functionally with Product, Design, Research, Operations, Brand, Support, etc. To support on-going product changes and go-to-market strategies

" Develop customer centric retention and loyalty strategies to drive engagement and lifetime value

" Be the voice and expert of the subscriber base and partner with product, creative, artist marketing, customer service, and partnerships team to deliver brilliant customer experiences

" Have a passion for using insights and data to develop always-on personalization and lifecycle management tactics

" Own communications calendar, drive automation strategy, and continuously test and optimize the user lifecycle

" Collaborate with Product and Content teams to execute experiences designed to increase personalization, engagement and retention

" Collaborate with local market leads to help ideate and develop market specific retention strategies.

" Partner with Tech and Retention Capabilities Manager to develop marketing tech stack roadmap in an effort to drive capabilities for personalization, automation, and predictive modeling

" Help develop a team of CRM specialists and managers across markets to deliver best in class retention and communications practices

" Partner with VP of Retention to ideate terms for larger partnerships in an effort to drive data ownership and deliver brilliant customer experiences

" Work with partnership teams to share customer experience best practices and develop partnership guidelines

Qualifications & Experience:

" Bachelor's Degree.

" Minimum of 4+ years experience in relationship management, CRM, digital retention marketing

" Highly organized and proactive with a strong attention to detail

" Strong, data-driven mentality to identify key avenues for growth

" Deeply curious about customer behavior and action drivers

" Experience with mobile marketing platforms a plus

" Strong communications skills, including ability to distill and relay data to a variety of audiences, including senior executives

" Experience with CRM, mobile, and marketing analytics software

" Proficient in all Microsoft Office programs.
" Mobile marketing experience a plus.

Rachel Wasserman
Vice President of Marketing Recruitment

Executive recruiting in the marketing industry since 1999, Rachel specializes in the recruitment of direct/database/digital/analytical/CRM/e-commerce marketing professionals nationwide. In her previous role as managing director, Rachel built a team of three recruiters to meet the demands of her thriving clientele. Rachel has placed hundreds of marketing professionals across the country in major corporations, retailers, e-tailers, agencies, suppliers, consulting firms and startup companies, ranging from C-Level to individual contributors. Rachel has also worked in marketing management account services at UPSHOT (clients included: Coca-Cola Brands, Jim Beam Brands, Procter & Gamble and Sony Electronics) and BBDO Atlanta (client: Delta Airlines). Rachel holds a B.A. in journalism from The Ohio State University.

  • Fun facts: Loves to travel, hike and proud mom of two! 
  • Won my honeymoon to French Polynesia
  • Backpacked through Europe for seven weeks
  • Visited 20 countries so far…
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